Uphold®

Log In — Sign In to Your Account

Secure, practical guidance for signing in to Uphold®: account setup, MFA, device management, recovery, and troubleshooting to keep your balance under your control.

Quickstart — fast, secure sign-in

Logging in to Uphold is the first line of access to your digital wallet. A secure sign-in is a small set of careful choices — unique password, MFA, and device hygiene — that dramatically reduce the risk of unauthorized access. Follow this step-by-step flow for a robust baseline.

1
Create or confirm your email: Use an email address you control. Confirm email ownership by following the verification link sent during signup.
2
Use a strong password: Choose a long, unique password (or passphrase). Prefer a password manager to generate and store it securely.
3
Enable Multi-Factor Authentication: Add TOTP (authenticator app) or hardware security keys for phishing-resistant protection.
4
Review account recovery options: Save backup codes and keep your identity documents up to date if you plan to use fiat services.

Multi-Factor Authentication (MFA): why it matters

MFA prevents account takeover even when passwords are compromised. Uphold supports several MFA methods — prefer time‑based one‑time passwords (TOTP) from an authenticator app or hardware keys (WebAuthn) for the strongest protection. Avoid SMS when possible due to SIM-swap risks.

TOTP (recommended)
Use Authy, Google Authenticator, or Microsoft Authenticator. Store the secret in a vault or on a secure physical backup.
Hardware security keys
FIDO2/WebAuthn keys offer phishing-resistant login. Consider using a USB/NFC key for high-value accounts.
Backup codes
Save one-time use recovery codes provided during MFA setup. Keep them offline and in multiple secure locations if needed.
SMS (least preferred)
SMS adds a layer of protection but is vulnerable to SIM-swap attacks; use only if other options are unavailable.
Tip: Store your MFA seed and backup codes in a fireproof, offline place. If you lose your authenticator device, these are the quickest route back into your account.

Device & session management

Uphold records active sessions and devices. Periodically review and revoke sessions you don’t recognize. Use session notifications and device alerts to spot suspicious activity early.

  • View recent sessions in your account settings and revoke unfamiliar ones immediately.
  • Prefer dedicated devices for financial operations — a separate mobile device or desktop for everyday checks and critical operations reduces risk.
  • When using shared computers, always sign out and clear browser data.
  • Consider using hardware-backed authentication (e.g., security keys) for critical approvals.

Account recovery & lost access

Losing access to an account can be stressful. Uphold’s recovery flow balances user convenience with fraud prevention — be prepared so recovery is smooth and secure.

  1. Use backup codes or your TOTP seed to regain access when available.
  2. If not available, follow Uphold’s identity verification process — this may require government ID and proof of ownership.
  3. Update recovery contact information and record emergency steps for future reference.

Troubleshooting common sign-in issues

Most login problems are caused by simple issues — clocks out of sync, browser extensions, or wrong credentials. Try these before contacting support.

  • Make sure your device clock is accurate — TOTP tokens depend on time sync.
  • Try an incognito/private browsing window to rule out extension conflicts.
  • Clear cookies/cache or try a different browser if pages fail to load.
  • Check your email (including spam) for password reset or verification messages.
  • If using a password manager, ensure it fills the correct credentials for the domain.

Privacy & data handling

Uphold collects information needed for account operation and regulatory compliance. Review the privacy policy to understand what is stored and how to manage preferences. Minimize public exposure of personally identifying information and enable account notifications for security events.

FAQ

Q: Can I use biometric login?
A: Biometric options (Face ID, Touch ID) may be available on supported mobile devices. They simplify access but should be used alongside MFA and a strong device passcode.

Q: What if I lose my phone with the authenticator app?
A: Use your saved backup codes or TOTP secret to transfer your tokens to a new device. If neither is available, follow the Uphold account recovery flow and be prepared to verify identity.

Q: Is SMS-based MFA safe?
A: SMS is better than no MFA but is susceptible to SIM-swap attacks. Use TOTP or hardware keys for stronger protection where possible.

A secure login practice is a small daily habit that compounds into meaningful protection. Use unique credentials, layered authentication, device hygiene, and regular checks to keep your Uphold account secure.

Ten official links

Quick access to Uphold resources for login, security, and support.

  1. Uphold Login
  2. Create an Uphold Account
  3. Uphold Help Center
  4. Account Security
  5. Password Reset
  6. Set up Two-Factor Authentication
  7. Privacy Policy
  8. Terms of Service
  9. Account Recovery
  10. Uphold Blog & Announcements